Terms of service.

Processing and Shipping Orders

Once an order has been placed through the website it will be processed. If you have ordered from the ‘ready to send” section of the website, please allow 3-5 working days for your order has been shipped. If you have ordered a “made to order” piece please allow 10 working days for the piece to be made (unless a longer processing time is outlined in the item description).

Once processed your order will be shipped with your chosen method, chosen from:

UK Shipping:

Royal Mail 2nd Class 2-4 working days

Royal Mail 1st Class 1-2 working days

Royal Mail signed for 1-2 working days

International Shipping:

International Standard 5-10 working days

Please allow 7 full working days before contacting us about a missing order, as Royal Mail can have delays. During busy times shipping will be slower from Royal Mail. Strikes will also affect shipping times, we will keep updates on our website when this happens.

If the wrong address is entered upon checkout we are not responsible for the loss or unfulfilled delivery of your item. Often it will be returned to us and you can request re-shipping for an additional charge.

If you live outside of the UK, you are responsible for any import or local fees that may apply to your order.

Refund and Returns Policy

Any of our jewellery made to order cannot be returned for a refund. This includes all rings, custom pieces, and earrings (due to hygiene). We can accept refunds for necklaces or bracelets unless a custom chain length has been requested.

We accept returns of these pieces within 14 days of receiving your order. Please ensure these items are unworn and in their original packaging. You are responsible for the fee for the return shipping.

Damages and Amendments

If your item becomes damaged or broken by normal, everyday wear, you can return it to us for repair within 60 days of your purchase. We will not be able to fix damage made by the mistreatment of your jewellery.

Please ensure you order the correct ring size, if you need help identifying your ring size please get in touch. Ring resizing can be arranged for a fee, please get in touch to discuss.